Privacy Policy

Last updated: 14 January 2026

The You Scent ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains, in plain language, how we collect, use, store, and protect your personal data when you visit our website, buy from us, or contact us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Business name: The You Scent
Legal status: Sole trader
Country: United Kingdom
Contact email: Theyouscent@gmail.com

For data protection purposes, The You Scent is the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

Identity data: Name
Contact data: Email address, postal address
Order data: Products purchased, order dates, order value
Payment information: Payments are processed securely by third-party payment providers (we do not store full payment card details)
Marketing data: Email marketing preferences and subscription status
Technical data: IP address, browser type, device information
Communications: Messages sent to us via contact forms or email

3. How We Collect Your Data

We collect personal data when you:

Place an order through our website
Subscribe to our email marketing list
Complete a contact form
Contact us directly via email
Browse our website (via cookies and similar technologies)

Our website is hosted on Wix, which may collect certain technical and usage data automatically.

4. Legal Basis for Processing Your Data

Under UK GDPR, we must have a lawful reason to process your data. We rely on the following legal bases:

Contract: To process and fulfil your orders
Consent: For sending marketing emails
Legal obligation: To comply with tax, accounting, and consumer law requirements
Legitimate interests: To operate and improve our business, prevent fraud, and ensure website security

5. How We Use Your Personal Data

We use your personal data to:

Process and deliver orders for candles and wax melts
Communicate with you about your purchases
Provide customer support
Send marketing emails (where consent has been given)
Improve our website and services
Meet legal and regulatory obligations

6. Marketing Communications

If you subscribe to our mailing list, we may send you marketing emails about new products, offers, and updates.

You will only receive marketing emails if you have given consent
You may unsubscribe at any time using the link in our emails or by contacting us directly

7. Cookies and Tracking Technologies

We use cookies and similar technologies to make sure our website works properly and to understand how visitors use our site.

Some cookies are essential and always active. Other cookies (such as analytics and marketing cookies) are non-essential and will only be used if you give your consent via our cookie banner.

You can change or withdraw your cookie consent at any time using the cookie settings on our website.

For more information, please see our Cookies Policy.

8. Sharing Your Data with Third Parties

We only share personal data where necessary, including with:

Wix – website hosting and infrastructure
Payment providers – to process transactions securely
Delivery and postal services – to deliver your orders
Email marketing providers – to send marketing communications
Analytics providers – to help us understand website usage

We do not sell your personal data.

9. International Data Transfers

Some of our service providers (such as Wix) may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as international data transfer agreements, to ensure your data is protected.

10. Data Retention

We retain personal data only for as long as necessary:

Order and transaction records are kept for 6 years to comply with tax and legal obligations
Marketing data is kept until you unsubscribe
Enquiry data is kept only as long as needed to respond

11. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

Secure website hosting via Wix
SSL encryption
Restricted access to personal data
Working with reputable third-party providers

12. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

13. Children’s Data

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: Theyouscent@gmail.com