Terms & Conditions
1. About Us
This website is operated by The You Scent, a small business based in London, United Kingdom.Throughout these Terms, “we”, “our”, and “us” refer to The You Scent, and “you” refers to the customer or website visitor.
Contact Details: 📧 Email: Theyouscent@gmail.com
2. Products
All of our candles are handcrafted in small batches, so slight variations in colour, scent, or appearance may occur — these are part of the handmade nature of our products.We make every effort to ensure that product descriptions, images, and pricing are accurat and up-to-datee. However, we cannot guarantee that your device’s display will accurately reflect the actual colours or textures.We reserve the right to discontinue or modify products at any time without prior notice.
3. Orders and Payments
All prices are listed in British Pounds Sterling (£GBP).Prices are subject to change without notice.Payments are accepted via debit/credit card, Apple Pay, Google Pay, PayPal, [I'm not sure what payment types WIX accepts].By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the payment method provided.Once your order is placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of your order — acceptance occurs once payment has been received and your order has been dispatched.
4. Shipping and Delivery
We currently deliver within the United Kingdom.Orders are typically processed within 3 business days, excluding weekends and bank holidays.Delivery times vary depending on location and chosen shipping method, but are generally 3–5 business days after dispatch.We are not responsible for delays caused by postal or courier services.Please ensure your shipping address is entered correctly at checkout. We cannot refund or replace orders sent to an incorrect address provided by the customer.
5. Returns, Refunds, and Exchanges
We hope you love your candle, but if something isn’t right, we’re here to help.If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the issue.Returns are accepted for unused, unopened products in their original packaging within 14 days of delivery.Custom, made-to-order, or personalised candles are non-refundable unless damaged or defective.Once your return is received and inspected, we’ll notify you regarding your refund or exchange.Refunds will be processed back to your original payment method within 5–10 business days after approval.
6. Candle Safety and Use
Please follow our safety instructions to ensure safe enjoyment of your candle:Always burn candles on a heat-resistant surface, away from drafts, flammable materials, pets, and children.Never leave a burning candle unattended.Trim the wick to around 5mm before each burn.Do not burn for more than 4 hours at a time.Stop using the candle when approximately 1cm of wax remains.The You Scent is not responsible for damage or injury caused by misuse or failure to follow safety guidelines.
7. Intellectual Property
All content on this website — including text, images, logos, and product designs — is the intellectual property of The You Scent and may not be reproduced, distributed, or used without our written permission.
8. Privacy and Data Protection
We value your privacy. Any personal information you provide is handled in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR).By using our website, you consent to the collection and use of your data as described in our Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law, The You Scent shall not be liable for any indirect, incidental, or consequential losses or damages arising from the use of our website or products.This includes, but is not limited to, loss of profit, data, or goodwill.
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.Any updates will be posted on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms or our products, please get in touch:📧 Theyouscent@gmail.com